Customer Service & Returns

satisfactionCustomer Service & Returns

Your satisfaction is our promise; that is why we have one of the best return policies available. If for any reason you are not completely satisfied with your purchase, you may return it in original packaging for a refund or exchange within 60 days of purchase. In addition, we guarantee every Customatic Optics product 90 days from the date of purchase against manufacturer defect. Please return the defective item in original packaging for a refund or exchange within 90 days of purchase. Be aware, we can not accept returns or exchanges for product that has been altered or modified.

If you wish to return a product, please fill out the form below and we will be in contact with you shortly to process your return. For all valid returns, a paid return label will be emailed to you along with instructions for returning your product.

  • Example: (wrong item, order error, damage). Please remember that if a product has been damaged or modified, it will not be able to be returned.